sean.murphy@zengomobilitystairlifts.com
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Curved stairlift rail being installed around a turn
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From survey to handover

What actually happens when you order a curved stairlift, in the order it happens, with the waiting explained.

Step one

The survey decides everything

A curved stairlift cannot be quoted down the phone and cannot be ordered from a photograph. The rail is manufactured from measurements taken in your house, so the survey is the job.

It takes about half an hour. We measure every tread, the angle and radius of the turn, the headroom where it is tightest, and the space at the top and bottom where the lift will park. We check where the nearest socket is. Then you get a price in writing.

  • Free, and about half an hour
  • Every tread measured, not estimated
  • The tightest point of the turn is the figure that matters
  • A written price afterwards, with no obligation
Stairlift rail fixed to the treads of a staircase
Stairlift control board
Step two

Your rail gets built

This is the part people are not warned about. A straight rail is cut from stock and can be fitted the same week. A curved rail is a production run of one, made to your measurements, and it has to be built before anyone can fit anything.

That is the whole reason curved stairlifts take longer. It is not the fitting — most stairlifts are installed in just a few hours once the rail is on site. We will give you a realistic date at the point of quoting rather than a best case you then have to chase.

Step three

Fitting and handover

The rail bolts to the treads of the staircase, not to the wall. No structural work, no replastering, nothing that cannot be undone later with the tread holes filled.

Once it is in we run the lift through its full travel, test the safety edges and the seatbelt, and show you how to use it — including how to park it so the batteries charge, and how to fold it back so the stairs stay usable for everyone else.

We stay until whoever is actually going to use it has driven it themselves and is happy. If there is an old lift, it leaves with us.

  • Bolts to the treads, not the wall
  • Full travel, safety edges and seatbelt all tested
  • Shown and driven before we leave
  • Old lift removed, with removal already in the price
Stairlift parked neatly at the foot of the stairs
Also available

Outdoor curved rails, and repairs

Two things worth knowing about beyond a standard indoor install.

Outdoor curved stairlifts

Weatherproofed for external steps that turn — a front door approach that bends, a side return, or a flight down into a garden following the path.

Repairs to curved lifts

We repair stairlifts across London whoever fitted them. A curved lift that stops is more urgent, because there is usually no short flight to manage on foot.

Batteries and charging

If yours only runs when parked, or dies partway up, that is usually the battery system rather than the motor. Often a quick fix.

Old lift removal

Replacing a curved lift with another is common. Taking the old rail out is part of the job and part of the quoted price.

Where we work

Stairlift installation across London

We are based in Winchmore Hill and cover Greater London. If your address is not on the list it is still worth calling — we will tell you honestly whether we can get to you.

Barnet Enfield Haringey Camden Islington Westminster Greenwich Bromley Croydon Sutton Newham Abbey Wood
See all locations covered
Questions

Curved stairlift installation: common questions

How is a curved rail measured?
By hand, on site, in your house. We take the rise and going of every tread, the angle and radius of the turn, the headroom at the tightest point and the clearance at both ends. Those measurements go to the manufacturer and the rail is built from them, which is why nobody can quote a curved stairlift accurately over the phone.
Does a curved rail damage the staircase?
No. The rail bolts to the treads of your stairs, not to the wall, so there is no structural work and no replastering. The fixings are into the timber of the staircase itself and can be removed later, with the tread holes filled.
Can a curved stairlift go outside?
Yes. Outdoor stairlifts are weatherproofed for external steps, and the rail can be curved for the same reasons as an indoor one — steps that turn at a front door, a side return that bends, or a flight down into a garden that follows the path.
Are reconditioned curved stairlifts available?
Rarely, and that is worth knowing before you ring round. Reconditioned stock is mostly straight, because a curved rail was manufactured for one particular staircase and almost never suits another. If anyone offers you a cheap second-hand curved rail, ask very carefully what staircase it was built for.
What happens to my old stairlift?
We take it away as part of the job, and the cost of doing so is in the quote rather than added afterwards.
What customers say

Reviews from people we have worked for

Every one of these is a verbatim Google review left for Zengo Mobility.

★★★★★

“Seán quickly diagnosed and fixed an issue with our Acorn curve chair. Wouldn’t hesitate to call again or recommend to others.”

K GGoogle review · June 2025
★★★★★

“At short notice Sean came and repaired my mums stairlift — very friendly and professional, made my mum feel safe as she is elderly.”

Charlie NashGoogle review · June 2025
★★★★★

“Highly recommended. Identified fault immediately. His work is excellent and reasonably priced.”

Monica PeelGoogle review · February 2025
★★★★★

“Sean repaired our stair lift and did a great job. He was on time, fixed the problem quickly, and made sure everything was working well before he left.”

Geetha PillaiGoogle review · February 2025
★★★★★

“Sean came to service my mother’s chairlift. He thoroughly examined all the components, was friendly and helpful. The price was very reasonable.”

Anita TGoogle review · February 2025
★★★★★

“So nice to deal with a great genuine guy. Sean communicated well, turned up when he said he would, and was knowledgeable.”

Colin WoodhouseGoogle review · August 2025
Google Reviews Read all reviews
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